Start here
The first step
Open the website on your phone and try to complete one task: find the right number and start a call. Such a test says more than just a preview of whether the layout fits on the screen.
A website may look neat and yet make contact difficult. The number may be hidden in a long footer, the button may point to an old phone, and the form may require an element hidden by the menu.
It is worth checking different entrances: the main page, the offer of a specific service and the page with implementation. The customer does not always start from the first screen of the home page.
Similar symptom. Various reasons.
- The contact is invisible or not working?
- The difficulty of finding a number is a problem of layout and information. A click that leads to the wrong number is a link problem. These things are worth describing separately.
- Does the problem affect all pages?
- The menu and footer can be shared, but a single offer can have its own old button. A specific address will be useful.
- Is there another element getting in the way?
- A banner, chat, or expanded menu may cover buttons. Simply making the text larger will not solve this situation.
Without changing files and settings
What you can check yourself
- Try to find a contact without zooming in or scrolling horizontally.
- Check the number shown when you tap the button, without having to make a call.
- Make a note of the page and the element covering the contact.
- If you report a form, separate opening the form from delivering the message.
What solutions make sense
You can organize the visibility of the contact, correct incorrect numbers and links, or remove the element covering the button. First, it is determined what is blocking the customer's path.
Receiving includes moving from the selected offer to the appropriate activity: telephone, e-mail or form. It is also worth checking the page that the customer lands on from Google results, instead of limiting the sample to the main one.
After the work is done
This is how you will know that the topic is proven
- The number and e-mail match the arrangements.
- The buttons open the correct action.
- Important contact information is available from the offer pages.
- The menu and other elements do not cover the contact path.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
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Would you like to pass the matter on?
To start with, all you need is an address, a symptom and the moment you noticed it. We will arrange the rest if necessary.
Report this problem ↗The form will open with the topic of this guide. Paste your observations. Sending an inquiry is free of charge.
Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.