Start here
The first step
Describe the complete action: I open the menu, select the offer and want to go to contact. A specific sequence can reproduce the problem better than the phrase "mobile isn't working."
The menu may open correctly but cover the entire page and cannot be closed. A button may look normal and not respond because it is under another element.
The view of a person who is not logged in is important. The owner's preview in the editor does not always match what the customer receives in the public version.
Similar symptom. Various reasons.
- Is the menu not opening or cannot be closed?
- These are two different stages. Also note whether the page can be scrolled after opening it and whether the selected link works.
- Is the click responsive but takes you to the wrong place?
- Then the problem may be with the address or link setting. It is good to indicate the expected goal.
- Is a banner, chat, or other layer getting in the way?
- An obscured element may be visible but inactive. The screenshot should show the entire situation.
Without changing files and settings
What you can check yourself
- Open a public website without logging in.
- Write down the next steps and the result of each step.
- Compare your phone vertically and horizontally if the problem allows it.
- On your computer, verify that basic links are accessible via keyboard.
What solutions make sense
The repair should cover the open and closed state, transition to the target and interaction with other elements. Introducing a larger button won't be enough if it's still covered by another layer.
The phone test checks a specific range of activities. It is not automatically a full audit of the availability of all functions, but it should confirm that the customer is able to use the agreed navigation.
After the work is done
This is how you will know that the topic is proven
- The menu can be opened and closed.
- Links take you to specific locations.
- Content and contact are not blocked by other elements.
- The agreed navigation is also available via keyboard.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
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Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.