Start here
The first step
Note at what stage the form stops. Another problem is not being able to click, another is a field error, and another is a valid submission being rejected.
The button doesn't respond, the wheel spins endlessly, or an error occurs. First, a detailed description of the stage is useful. The mere "form is not working" combines several different problems.
Invalid field message, rejection as spam and failed send lead to different checks. Write down its content instead of specifying the error solely by the color of the frame.
If you confirm a failure, check if the customer has another working contact on the site: phone or email. Test it separately. When you commission changes to a contractor, indicate the page and the data it should show.
Similar symptom. Various reasons.
- Can I fill out and send the fields?
- If the button does not respond or is covered by another element, we first check the interaction and scripts of the page. Changing the email server will not fix a obscured button.
- Does the form point to a specific field?
- It may be a data format or a required field. You need an accurate message, without sending someone else's data entered in the form.
- Is there any spam or failed shipping information?
- In Contact Form 7, these are separate states, although the default error text may be the same. Recognition requires form response and available logs. Color or text alone is not always enough.
Without changing files and settings
What you can check yourself
- Send one short TEST message via your own form and save the result.
- Check if the problem is with your phone, computer or both.
- Note whether the error occurs immediately or after you close the banner, open a menu, or do something else.
- Describe the sequence: I open the page, enter the data, press Send, I see...
What solutions make sense
The operation of the button, required fields and form response are checked. If the user can send data but the server rejects the request, a different fix is needed than if the button is covered.
After changing the security, you also need to check whether the application is correct. The goal is to receive messages from customers and reduce abuse. Disabling protection completely is not the default fix.
After the work is done
This is how you will know that the topic is proven
- A valid application goes through the entire form.
- Field errors are understandable and allow you to correct your data.
- The agreed message arrives in your inbox.
- The form can be used on the indicated telephone and keyboard.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
This field does not send anything. Don't enter passwords, recovery codes or customer details. After refreshing, your changes may disappear.
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To start with, all you need is an address, a symptom and the moment you noticed it. We will arrange the rest if necessary.
Report this problem ↗The form will open with the topic of this guide. Paste your observations. Sending an inquiry is free of charge.
Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.