Start here
The first step
Check whether one image, an entire gallery or all photos are missing. Record the affected page URLs and establish what changed before the problem appeared.
In place of the photo there may be an empty field, an error icon or only a description. The gallery can also show thumbnails but not open larger versions. These are different symptoms that should be separated.
The lack of an image in the browser does not prove that the file is irretrievably lost. The reason may be related to the address, access, loading or operation of the gallery.
Similar symptom. Various reasons.
- Does the file exist in the library or archive?
- If you have your own panel and see material in the library, make a note of it. Don't delete and re-upload everything until you know what's missing.
- Did the problem occur after changing the address or HTTPS?
- The photo address may differ from the current domain and connection method. This is a hint to check, not a reason to globally replace the texts in the database on a trial basis.
- Are the thumbnails visible but the preview not working?
- Then you need to include the gallery function and its scripts. Just uploading new photos won't necessarily fix the opening.
Without changing files and settings
What you can check yourself
- Write down two or three specific addresses with missing photos.
- Describe whether the problem is with your phone, computer, or both.
- Note the last update, domain or hosting change.
- Check your own materials and copies, without overwriting available archives.
What solutions make sense
The contractor should distinguish between the existence of the material and the way it is displayed. You may need to check addresses, server response, and gallery item.
When materials have actually disappeared, only the state of the archives allows us to assess their restoration. If optimization or scripting is the cause, the reception must also include the first input and a larger preview.
After the work is done
This is how you will know that the topic is proven
- The actual images are available on the pages involved.
- The agreed gallery preview works.
- The view on the phone and computer is clear.
- You know where you store materials for future changes.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
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Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.