Start here
The first step
Start with a list of the services and documents you already have. The domain, hosting account, website panel and mailbox may belong to different accounts. You don't have to have all the answers to sort things out.
Your own website address does not automatically mean access to every account running the website. Some services are provided on the contractor's account, and some directly by the company. This must be determined separately.
The supplier has its own verification procedure and may need documents. The technical contractor of the new website itself does not replace this procedure nor can it guarantee its result.
Similar symptom. Various reasons.
- Do you have access to the domain registrar's account?
- This is where you manage your domain. Check subscriber details, contact address and renewal date. Transferring domain management and changing its registrant are separate activities.
- Do you have access to hosting or just WordPress?
- The WordPress panel does not automatically provide access to all files, copies and settings of the hosting account. Access to hosting also does not mean access to an email account with another operator.
- Does the company have a copy of the files and content?
- Your own complete copy can help you further. However, the screenshot and public page do not contain the entire database, configuration and private data.
Without changing files and settings
What you can check yourself
- Collect the contract, invoices and messages from the handover of the website.
- List the operators and accounts to which the company can actually log in.
- Check the provider's official procedure for recovering your own account.
- Take note of upcoming renewal dates and what's still working today.
What solutions make sense
The first result may be a list of missing accesses and appropriate contacts to operators. Only after checking the qualifications and materials can the repair or reconstruction be assessed.
If accesses cannot be confirmed yet, I do not provide a quote as if full transfer is already possible. Further steps may be considered based on legally available materials, without promising to take over accounts.
What does this mean for migration from WordPress?
New technology does not solve the lack of domain control. Before publishing, you need to determine who can change its settings and on whose account the new version will be located.
After the work is done
This is how you will know that the topic is proven
- You know which accounts the company controls and which are still missing.
- You know the correct contact or procedure for the missing service.
- New access and materials are provided on agreed terms, if this was the subject of the work.
- Recovery of a specific account is confirmed separately, not assumed in advance.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
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Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.