Start here
The first step
Choose one specific fix: old price, phone number or photo. Write down the website address and exact location. Then determine if you can't find the edit, save the change, or see it after publishing.
The content visible on the page may come from the page editor, template, theme settings or add-on. Subsequent installation of tools will not solve the situation if no one has pointed out where this particular element is changing.
A specific way of working is useful for the company: you can update the necessary data and check the result. Simply providing your login is not an instruction manual.
Similar symptom. Various reasons.
- Are you not finding the right place?
- It will be useful to indicate the element and the editor used. The footer or common price list can be set differently than the text of a single page.
- Is editing visible but saving unavailable?
- Check the message and account role with the person managing the site. Not every account has the same capabilities. The appearance of the button is not enough to indicate the cause.
- Was the save successful but you're still seeing the old content?
- Then you need to distinguish the sketch from the publication and check the public view. Cache is just one possible clue, not an automatic diagnosis.
Without changing files and settings
What you can check yourself
- Write down the old and expected content in one example.
- Note what step you are stuck on and what message you see.
- Check if you know the instructions provided by the contractor.
- Don't change the settings of the entire template just to find one price.
What solutions make sense
Help may consist in finding the right place for editing, fixing a recording error or preparing a short instruction for an employee. These are different scopes and not everyone requires rebuilding the entire website.
The acceptance should include the repetition of a specific activity by the person who will later operate the site. An improvement in one price by a contractor does not confirm that the company can cope with the next change.
What does this mean for migration from WordPress?
If you want to continue to improve the offer yourself, you need to maintain a convenient editing method. Basic File Migration does not include a panel, so it is not the default answer to the difficult editor.
After the work is done
This is how you will know that the topic is proven
- The indicated content has been published correctly.
- Other places in the offer have not changed accidentally.
- The person operating the website can repeat the agreed action.
- A short guide is available if it was part of your order.
Prepare a description for reporting
Complete what you know. “I don't know” is also an answer. You can copy the text or save it as a file.
This field does not send anything. Don't enter passwords, recovery codes or customer details. After refreshing, your changes may disappear.
Would you like to pass the matter on?
To start with, all you need is an address, a symptom and the moment you noticed it. We will arrange the rest if necessary.
Report this problem ↗The form will open with the topic of this guide. Paste your observations. Sending an inquiry is free of charge.
Technical basis
The guide helps you sort out the symptom. It is not a diagnosis of your installation. The details depend on the tool used and its version.